Order Cancellation

Orders are binding, they can be cancelled only if the goods have not yet been shipped, necessarily from your "My Orders" section .

Due to the high stock rotation, item availability on 440hz.it is constantly monitored and automatically synchronized at regular intervals.

In case of an order placed on out-of-stock items during a synchronization, an item may appear as available even though it has actually just been sold: in such a case the customer will be promptly updated.

For orders already processed, the customer must exercise the Right of Withdrawal.

Attention: the times indicated for delivery terms are indicative and are in no way binding for the company Luciano Andrea snc

It is possible to check online the status of the shipment by accessing the site with your e-mail and password and going to the My Orders section.
Warranty on items

NEW items that can be purchased on 440hz.it are guaranteed under Italian law according to Dlgs. 206/2005 (consumer code).

WARRANTY means the free repair or replacement of components or parts of the equipment recognized by their manufacturers as defective in manufacture or material. The warranty does not cover accidental damage or damage following loss, non-use of the item, damage caused by loss of information stored by the customer in any form. Furthermore, no liability is accepted for any damage that may, directly or indirectly, be caused to persons, things or animals as a result of failure to observe the prescriptions indicated in the appropriate operating manuals and concerning, especially, warnings on the subject of INSTALLATION, USE AND MAINTENANCE OF THE EQUIPMENT.

The WARRANTY is granted to those purchasers who will present the original purchase invoice together with the item whose repair is being requested.
Warranty Terms.

The warranty is valid for the period indicated, from the date of invoice on all parts of the item not subject to wear and tear due to malfunctions attributable to factory defects.

The warranty DOES NOT APPLY to damage caused by neglect, incorrect use and installation NOT IN ACCORDANCE with the warnings and directions in the instruction or installation manual, misuse, mistreatment, deterioration, lightning, atmospheric phenomena, surges and overcurrents, insufficient or irregular power supply, adaptation or modification, nor damage caused by misuse or in CONTRADITION WITH THE TECHNICAL AND/OR SAFETY MEASURES REQUIRED IN THE COUNTRY IN WHICH THE EQUIPMENT IS USED.

 If, during the warranty period, one or more parts are replaced for repair with part(s) not authorized by the relevant manufacturers, or not meeting the appropriate safety and quality measures for the same, or if the repair is carried out by UNAUTHORIZED personnel, the purchaser loses the right to repair.

EXCLUDED from this warranty are consumable parts considered subject to normal wear and tear or wear and tear such as: strings, batteries, valves, speakers etc...
Right of withdrawal

Purchases on our site are subject to the discipline of Legislative Decree No. 206/2005 (Consumer Code), dictated in respect of distance contracts, in cases where the delivery of goods takes place at the home or place indicated by the purchaser, as these purchases are made outside of business premises.

The importance of the aforementioned legislation is embodied in the provision of the buyer's right of withdrawal.
In what does it consist?

The consumer has the right to withdraw from the contract within the conventional term of 15 days from the receipt of the goods, returning the object of the withdrawal to the seller. It should be noted that in the case of premium operations (the so-called promotions), in which the purchase of one good is combined with another good that is sold at a derisory price or even given as a gift, the right of withdrawal will be legitimately exercised with the return of both goods purchased, given the constraint of the ancillary nature of the good in promotion with respect to the first.
Can I exercise the right of withdrawal?

The legislation provides that the right of withdrawal can be exercised only by individuals (consumers) acting for purposes that can be considered unrelated to their commercial activity. The right of withdrawal, therefore, cannot be exercised by legal persons and natural persons acting for purposes related to a commercial activity. Also excluded from the right of withdrawal are purchases made by resellers or individuals who in any capacity purchase for resale to third parties.
What is included?

440hz.it will refund all payments related to the order subject to withdrawal received by the consumer, which may include delivery charges net of additional costs. The consumer will still bear the direct cost of returning the goods.

440hz.it may withhold the refund until it has received the goods or until the consumer has provided proof of return, whichever occurs first.

The consumer must return the goods without undue delay and in any event within 14 days from the date he or she communicated his or her decision to withdraw from the contract. The deadline will be met if the consumer returns the goods before the expiration of the 14-day period.

However, the consumer will be responsible for any decrease in the value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
What is excluded?

The right of withdrawal does not apply to audiovisual items or computer software that are downloaded or delivered sealed, items custom-made for the consumer's personal needs (e.g., custom-made Flight Case), sealed merchandise that, for reasons of health protection or hygiene is not suitable for return (e.g., mouthpieces for wind instruments).
How is the right of withdrawal exercised?

You must have the following components, documents and data available:

    original packaging that is unworn and undamaged of all its parts
    original invoice
    in case of partial withdrawal, in addition to the purchase invoice, the item number(s)

At this point you may contact 440hz.it Customer Service who will inform you of the procedure to be adopted to open the withdrawal file, simultaneously giving you authorization to return the components.

The procedure is summarized below:

Sending a communication containing declaration that you wish to exercise the right of withdrawal, indicating all the required data: order number, invoice number, the e-mail address with which you registered, which items are to be subject to withdrawal (identifying them with the item number).
How is "return" shipping done at 440hz.it ?

1. After activating the withdrawal practice, it is necessary to place the original wrapping containing the goods in an appropriate packaging, so as to safeguard the original wrappings of the items from any damage, writing or alteration. 440hz.co.uk reserves the right to refuse the goods received in the event of non-compliance with the above procedure.

2. The goods should be shipped, at your own expense, within 10 days of the return authorization communicated by our after-sales department (art. 67 D. Lgs. 206/2005), to the following address:

Luciano Strumenti Musicali
via Como 18
21100 Varese (VA)

Attention: we recommend that you use a courier or other suitable means to allow the traceability of the shipment. It is understood that 440hz.it will not proceed to refund the goods subject to withdrawal if it does not receive the relevant delivery.
How quickly is the refund made?

Within 14 days of receipt of the goods, 440hz.it will credit the Customer.

440hz.it reserves the right as of now not to accept shipments of components or items that:

    do not contain original packaging, accessories and manuals
    have been made without having activated the request for action to 440hz.it Customer Service
    have been made without following the shipping methods indicated by 440hz.it Customer Service.

In such cases, transportation costs inherent in both mailing and return will be borne by the customer.